The Reliable Upgrade
I called customer service to report that my internet had been down all morning. The automated voice said my patience was important and put me on hold. By the time a human answer…
The Helpful Form
I went to the office to ask which form I needed to change my address. The clerk gave me a form requesting my old address, my new address, and proof that I was the person request…
The Helpful Hotline
I called customer service to report that my internet had stopped working. After forty minutes of troubleshooting, the agent asked me to restart my router, my computer, and final…
The Repair Queue
I called customer service because my washing machine was leaking, and the agent asked me to describe the problem in one word. I said, Water. She replied, Perfect, your issue has…
The Missing Package
I called customer service to report that my package had been marked delivered, even though I was holding nothing but my phone. The agent asked me to check around the house, so I…
The Official Shortcut
I went to the government office to renew my ID and asked the clerk if there was a faster way. She smiled and handed me a form titled Request for Faster Service. I filled it out,…
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